Refund & Cancellation Policy

1. Free trial

Every new account starts with a 14-day free trial. No payment details are needed and nothing is charged during the trial, and the trial never converts to a paid plan automatically.

2. Cancelling a subscription

• You can cancel at any time from the Billing page in the dashboard, or by emailing support@hzmenly.com.
• Cancellation stops all future charges. It takes effect at the end of the billing month you have already paid for, and you keep full access until then.
• We confirm every cancellation in writing.

3. Refunds

• Subscriptions are billed monthly in advance. We do not refund the unused part of a month after cancellation, except as described below.
• Billing errors: if you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect amount in full.
• Serious service failure: if the service was unavailable or materially not working for a significant part of a billing month because of a fault on our side, contact us and we will offer a fair credit or refund.
• Refunds are returned to the original payment method within 14 days of approval.

4. Your statutory rights

Hzmenly is a service for businesses. If, however, the Israeli Consumer Protection Law, 5741-1981, or any other law gives you a right to cancel and receive a refund, you can exercise that right in accordance with that law, and nothing in this policy limits it.

5. How to request a refund

Email support@hzmenly.com with your business name, account email and the charge in question. We reply within 5 business days. See also our Terms of Service.